terms-and-conditions

Welcome to SafuWear

By placing an order with SafuWear, you agree to the following terms and conditions.

Order Processing & Shipping

Once your order is placed, it is verified and sent to our processing team. Most orders are shipped within 24–48 hours. We charge a flat shipping fee of Rs.199 on all orders (special deals may have different terms).

Delivery Times:

  • Pakistan (Domestic): 2–3 working days
  • International Orders: Approximately 1 week

Please note that delays may occur due to city-specific conditions, public holidays, or unforeseen circumstances. All packages are sent via trusted courier services, and a tracking number will be provided so you can follow your order’s journey.

For credit card orders, please allow an additional 48 working hours for bank verification.

Lost Packages

If your order is lost in transit, SafuWear will coordinate with the shipping carrier to investigate. This process may take 2–3 business days. If the package cannot be located, we will send you a replacement at no extra cost.

Damaged or Stolen Products During Shipping

  • A product is considered damaged if it arrives with visible physical damage.
  • A product is considered stolen if the package is delivered in an open condition and is empty.

In such cases, please contact our Customer Support team immediately. We may request photos of the received package/product or other proof to process your claim.

Order Cancellation

You can cancel your order any time before it is processed.

SafuWear reserves the right to cancel orders in the following cases:

  • Items are out of stock
  • Pricing errors occur
  • Shipping cost discrepancies arise
  • Technical issues are encountered

If an order is canceled, payments made via bank transfer or credit/debit card will be refunded within 20 days of cancellation.

Pricing

All prices listed on our website include Sales Tax.

Contact Us

For any questions or concerns, reach us at:
📧 Email: sales@safuwear.com
📞 Phone: (+92) 332 5788123

By shopping with SafuWear, you confirm that you understand and agree to these terms and conditions.